Frequently Asked Questions
Do I have to sign a contract to
hire GM Productions?
All customers are required to sign
our contract. If you disagree with something on the contract or
would like to add something, please call us at 815-244-7773.
Can you provide me with some
testimonials or contact information of past customers?
Our
company policy prohibits us from giving out customer information.
Upon request, we can provide you with past customers email address’
for references. These customers have agreed to become email
references.
How long does it take to set up for my event?
We
will set up at least one hour before your event. At least two hours
for multi location events.
What is your rate?
Our
rate is $100 an hour.
Money is tight, do you offer a
payment plan?
We require 75 dollars down at the
time of booking. You can pay as much or as little as you want
anytime, even through our on-line planner. All we ask is your account be paid in full two weeks before
your event.
If I ask you not
to play a certain song(s), will you still play them?
If
you specify a song(s) that you do not want to hear, we will NOT play it,
no matter how many people ask for
it!
Do you have any hidden fees?
We do not charge for setup or tear
down. We
DO charge a flat $75 fee to cover gas if your event
is 50 or more miles from Mt Carroll. Any event over 75 miles will be
charged a rate of $125 an hour. There are no other fees to worry
about.
Do you accept credit cards?
You can pay with a credit card
online using PAYPAL via the Customer Login page.
Do you charge for your on-line
planning guide?
The
planning guide is free for all of our customers. Should you decide
to use our free planning guide, please keep in mind that seven
days prior to your event, you won't be able to make changes. The
reason for this is we would like to talk to you about those changes
to make sure nothing gets missed.
How long have you been in business?
GM Productions was created in
1997.
Do you have a minimum play time?
We require a four hour minimum.
What kind of media do you use for
your music?
We
have converted our entire CD library over to a digital format on
computer hard drives. This makes finding and playing songs a snap!
And it's also skip free!
If I provide some music on CDs, can
you play it for us?
Please notify us in advance. Sorry, no records or cassette tapes.
I would like you to play a slide
show presentation that I have created. Can you do this for us?
Do you have a projector?
Absolutely. Yes, we do have a projector. Please let us know in
advance.
I am planning a charity
fundraiser. Would GM Productions donate time to my event?
We
have a pre-set number of hours each year for charity events. Please
call us at 815-244-7773
for more information.
I saw a DJ at a friend's reception
drinking all night and making a nuisance of themselves talking over
songs. How do I know you won't do this sort of thing?
We
do not drink while on the job. We keep things very professional. The
only time you will hear talking over songs is at the beginning and
end, period (unless there is a safety concern such as broken glass
on the dance floor). We do not try to "steal" the show! We know you
want to hear the music.
I would like to have my wedding and
reception in the same location and need a sound system during the
wedding ceremony. Is it possible to have you play traditional
wedding music, before, during and after the ceremony.
We
have done this for past customers. The wedding ceremony can even be
at a different location from the reception. We can set up at both
locations.
I have seen other DJ's advertise
they have over 100,000 songs. How can you guys keep my guests happy
with only 25,000 songs?
Most likely what you are finding are DJ brokers. They advertise they
are a nationwide DJ company and have hundreds of thousands of songs.
When in reality, they are nothing more than a middle man without any
equipment or experience in the DJ industry. They simply "find" a DJ
for you while marking up the cost of your event. GM Productions in
the past has been asked by these companies to do events. We do not
deal through or with these types of companies. We want to talk
directly "one on one" with our customer - You! This keeps the cost
of your event lower. You know who you hire for your event is the
person that will be there the night of your event! Besides who can
play 100,000 songs in one night? Playing fifty songs your guests
know and love is better than playing 1,000 songs they hate!
If I send a request to you, how
many times will you call me?
Twice. If we don't receive a response, we will send one email
provided you left one when you sent us your request. If we still get
no response, we will assume you have changed your mind and no longer
need or want our service. We will not call or email you again,
period. If by chance you just missed the calls or were out of town,
don't worry you can always send another request.
Do you take
requests the night of my event?
As
long as you allow us to. The choice is yours.